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  • Faulty Products


    What's the fault?


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      My phone won’t turn on.

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      I can’t hear people during phone calls.

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      I’m having problems with my mobile signal.

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      My phone isn’t recognising my SIM card.

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      My phone arrived damaged.

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      There might be an issue with my phone’s battery.

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      I can’t see my phone screen clearly.

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      How long is my manufacturer warranty?

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      Is accidental damage covered under my insurance or warranty?

    • Fault not solved?

      If we haven’t been able to help fix the fault with your phone, then you may need a repair or replacement.
      Please follow the instructions below.

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      Exchanging or repairing faulty iPhones

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      Exchanging or repairing other faulty phones