Other Order FAQs

My Order

• +

  How can I get a copy of my invoice/receipt?

  Please contact the store you bought from.
• +

  Do I need money in my bank account to place an order?

  We reserve then immediately refund £2.50 to verify your bank account details (it can take up to 7 days for the £2.50 to reappear on your available balance). So, you’ll need at least that amount in your account. If your order has an upfront cost, you’ll also need enough funds to cover that.
• +

  Can I place a business order?

  Business plans are available in all Go Mobile stores.
• +

  Can I place an order over the phone?

  No, to be offered the best package please visit a Go Mobile store.



My Plan

• +

  How many minutes, texts and data do I have?

  The quickest and easiest way to find out is by downloading your network app below.
  
  

  My EE App: iOS | Android

  My O2 App: iOS | Android

  Three App: iOS | Android

  My Vodafone App: iOS | Android
  
  




My Phone

• +

  Does my phone come with a warranty?

  Yes, all phones come with a manufacturer warranty. If you’d like to claim on your warranty, please contact your phone manufacturer directly.
  
  Apple - 0800 107 6285 or online
  Samsung - 0330 726 7864 or online
  Alcatel - 0207 458 0026 or online
  Archos - 0208 068 1044 or online
  BlackBerry - Call us on 0345 413 6201
  CAT - 0844 856 7004 or online
  Doro - Call us on 0345 413 6201
  Honor - 0800 088 6900 or online
  HTC - 0845 890 0079 or online
  HP - Contact online
  Huawei - 0800 088 6700 or online
  Kodak - 020 330 29656 or online
  LG - 0344 847 5454 or online
  Microsoft - 0344 800 2400 or online
  Moto - 03339 997 550 or online
  Nokia - Contact online
  Sony - 0370 523 7237 or online
  ZTE - 0203 450 8722 or online
• +

  How do I get my phone unlocked?

  Please contact the network directly.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  Are your mobile phones new?

  We offer new & pre-loved in store.
• +

  Do your mobile phones include VAT?

  All consumer information includes VAT, all business information excluding VAT