Other Order FAQs

My Order

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How can I get a copy of my invoice/receipt?

Please contact the store you bought from.
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Do I need money in my bank account to place an order?

We reserve then immediately refund £2.50 to verify your bank account details (it can take up to 7 days for the £2.50 to reappear on your available balance). So, you’ll need at least that amount in your account. If your order has an upfront cost, you’ll also need enough funds to cover that.
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Can I place a business order?

Business plans are available in all Go Mobile stores.
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Can I place an order over the phone?

No, to be offered the best package please visit a Go Mobile store.

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Does my phone come with a warranty?

Yes, all phones come with a manufacturer warranty. If you’d like to claim on your warranty, please contact your phone manufacturer directly.

Apple - 0800 107 6285 or online
Samsung - 0330 726 7864 or online
Alcatel - 0207 458 0026 or online
Archos - 0208 068 1044 or online
BlackBerry - Call us on 0345 413 6201
CAT - 0844 856 7004 or online
Doro - Call us on 0345 413 6201
Honor - 0800 088 6900 or online
HTC - 0845 890 0079 or online
HP - Contact online
Huawei - 0800 088 6700 or online
Kodak - 020 330 29656 or online
LG - 0344 847 5454 or online
Microsoft - 0344 800 2400 or online
Moto - 03339 997 550 or online
Nokia - Contact online
Sony - 0370 523 7237 or online
ZTE - 0203 450 8722 or online
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How do I get my phone unlocked?

Please contact the network directly.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
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Are your mobile phones new?

We offer new & pre-loved in store.
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Do your mobile phones include VAT?

All consumer information includes VAT, all business information excluding VAT