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Terms & Conditions

^† Consumer Price Index:

The monthly price shown will rise every year by the Retail Price Index (RPI) of Inflation or Consumer Price Index (CPI) + 3.9% on EE. Annual price increase based on the full price of your plan and/or additional commitment service (plus out of bundle charges for CPI). Price assumes Direct Debit payment & online billing.

EE Home Broadband:

18 month minimum term applies. Subject to credit check. Monthly charges assume online billing. Consumer plans only. £21.50 a month for 18 months. £21.50 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental, which is £19 a month. Calls charged at standard call rates, see our Price Guide. £50 charge applies if new phone line required. Speeds referred to are download speeds. These average speeds are based on the speed available to at least 50% of customers at peak time (8-10pm). Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. You own the router 14 days after activation. Subject to availability. Our standard broadband terms apply.

Fibre Broadband:

Only available for customers living in our fibre network area. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing. Consumer plans only. £26 a month for 18 months. £26 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing. Offer includes monthly line rental which is £19 a month. Calls charged at standard call rates, see our Price Guide. £50 charge applies if new phone line required. Speeds referred to are download speeds. These average speeds are based on the speed available to at least 50% of customers at peak time (8-10pm). Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. You own the router 14 days after activation. Subject to availability. Our fibre broadband terms apply, see ee.co.uk/help/help-new/terms-and-conditions.

Fibre Plus (Average speed of 67Mb/s) is up to 6 times faster than UK standard broadband:

EE Fibre Plus Broadband average download speed of 67Mb/s compared with the UK average download speed for standard broadband (ADSL2+ over 10Mb/s, excluding fibre) of 9.8Mb/s from the Ofcom report on UK home broadband performance, November 2016 (published April 2017).

Fibre (Average speed of 36Mb/s) is up to 3 times faster than UK standard broadband:

EE Fibre Broadband average download speed of 36Mb/s compared with the UK average download speed for standard broadband (ADSL2+ over 10Mb/s, excluding fibre) of 9.8Mb/s from the Ofcom report on UK home broadband performance, November 2016 (published April 2017).

Fibre Max 1:

Only available for customers living in our fibre network area. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing. Consumer plans only. £39 a month for 18 months. £39 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing Offer includes monthly line rental which is £19 a month. £50 charge applies if new phone line required. Speeds referred to are average download speeds. These average speeds are based on the speed available to at least 50% of customers at peak time (8-10pm). Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. You own the router 14 days after activation. Subject to availability. Our fibre broadband terms apply, see ee.co.uk/help/help-new/terms-and-conditions.

Fibre Max 2:

Only available for customers living in our fibre network area. 18 month minimum term applies. Subject to credit check. Monthly charges assume online billing. Consumer plans only. £47 a month for 18 months. £47 a month from month 19. See our Price Guide for info at ee.co.uk/homepricing Offer includes monthly line rental which is £19 a month. £50 charge applies if new phone line required. Speeds referred to are average download speeds. These average speeds are based on the speed available to at least 50% of customers at peak time (8-10pm). Speed depends on the distance to the nearest street cabinet that connects you to our network and number of users. You own the router 14 days after activation. Subject to availability. Our fibre broadband terms apply, see ee.co.uk/help/help-new/terms-and-conditions.

Fibre Max 2 (Average speed of 300Mbps) is up to 30 times faster than UK standard broadband:

EE Fibre Max 2 Broadband average download speed of 300Mbps compared with the UK average download speed for standard ADSL broadband of 9.8Mbps from the Ofcom report on UK home broadband performance, November 2017 (published May 2018).

Fibre Max 1 (Average speed of 145Mbps) is up to 14 times faster than UK standard broadband:

EE Fibre Max 1 Broadband average download speed of 145Mbps compared with the UK average download speed for standard ADSL broadband of 9.8Mbps from the Ofcom report on UK home broadband performance, November 2017 (published May 2018).

5GB Data Boost:

Available to new and existing Pay Monthly phone or 12-month SIM Only plan mobile customers who sign up to 4GEE Home or fixed broadband plan. Data allowance boosted by 5GB. Boost added to mobile only and cannot be added to 4GEE Home device. Not available with 30 Day SIM Only plans or non-lead Sharer plans. You’ll lose the data boost if you cancel your 4GEE Home or broadband plan. In order to retain your data boost when you upgrade or change your Pay Monthly plan, your 4GEE Home or EE broadband must still be active and you must be moving to an eligible Pay Monthly plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.

20GB Data Boost (Fibre Max):

Available to new and existing Pay Monthly phone customers who sign up to a Fibre Max broadband plan. Data allowance boosted by 20GB. Not available with SIM Only plans, non-lead sharer plans or 4GEE Home devices. You’ll lose the data boost if you cancel your Fibre Max Broadband or Pay Monthly phone plan, or switch to a Pay Monthly SIM Only plan. In order to retain your data boost when you upgrade or change your Pay Monthly phone plan, your Fibre Max Broadband must still be active, and you must be moving to or remaining on a Pay Monthly phone plan. It can take up to 30 days from broadband account start date for your Data Boost to be applied. Data fair use policy may apply when roaming. One boost per household. Subject to availability. We reserve the right to withdraw or vary the boost at any time.

Smart WiFi:

Smart WiFi: 18 month minimum term applies You own the Smart WiFi disc and 4 GEE WiFi Mini device after 6 months. Discs: one disc provided when you take Smart WiFi Up to 2 further discs if required delivery charge of £6.99 may apply. 4GEE WiFi Mini: includes SIM preloaded with 2 GB monthly recurring data allowance Data lasts 30 days or until used Allowances don’t roll over 3G and 4G coverage required, check ee co uk/coverage Supports up to 20 compatible devices Signal range up to 10 metres The more devices you have connected at the same time, the slower your internet connection will be. Data boost: 250 GB data boost if we identify a fault with your broadband service The data boost lasts 30 days and does not roll over One data boost only in any 30 day period Further terms apply, see ee.co.uk/help/help-new/terms-and-conditions.

Apple TV 4K with BT Sport:

Available to EE Pay Monthly mobile and 12 month SIM plan customers signing up to a new Broadband plan. If you cancel your Pay Monthly mobile plan your access to BT Sport will continue whilst you remain on your current Broadband plan. Your access may be temporarily disrupted when your mobile service ceases. If you have BT Sport as an add-on or a Swappable on a Smart Plan, it will be removed from your account. Subject to credit check. 18 month minimum term applies. Consumer plans only. You own the Apple TV 4K equipment 14 days after activation of your Broadband service. BT Sport: Initial registration must be carried out on a smartphone containing an EE SIM. Devices must use at least Android 4.1 Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. After registration your BT ID can be used to access BT Sport on your Apple 4K TV and other compatible devices. You’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available on the BT Sport app may change from time to time. Apple TV 4K: Not all content is available in 4K. 4K resolution requires 4K-capable TV. Third party subscriptions may be required to access some content. Further terms apply, see ee.co.uk/help/help-new/terms-and-conditions.