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Terms & Conditions at Go Mobile
Terms & conditions (Ts & Cs) for all networks:
3 Contract
3 Pay As You Go
o2 Contract
o2 Pay As You Go
Orange Contract
Orange Pay As You Go
T-Mobile Contract
T-Mobile Pay As You Go
Virgin Contract (N/A)
Virgin Pay As You Go (N/A)
Vodafone Contract
Vodafone Pay As You Go

4. Things we may have to do

4.1 Occasionally we may have to: a. alter the number of your Mobile Phone, or any other name, code or number associated with the Service; b. temporarily suspend the Service (or any part of it) for operational reasons or in an emergency or for your security. c. bar certain numbers from the Service on a temporary or permanent basis in order to prevent fraud or in circumstances where we would suffer direct loss.

9. Limitation of Liability

9.1 We have no liability to you other than to exercise the reasonable skill and care of a competent mobile telephony network operator.

9.2 We do not accept liability for indirect loss, such as loss of profit, loss of business, costs, expenses (unless such losses were reasonably foreseeable to both both of us when this contract was entered into), or any other form of economic loss.

9.3 We accept liability for death or personal injury to any person resulting from our own negligence.

9.4 If we are found liable to you, our liability to you under the Terms and Conditions will not exceed £3,000, except if we are found to be liable to you under Clause 9.3.

9.5 Each provision of this Clause 9 operates separately.If any part is found by a Court to be unreasonable or inapplicable the other parts will continue to apply.

10. Matters Beyond Our Reasonable Control

If we cannot provide the Service to you because of something beyond our reasonable control, we will not be liable to you for this.

11. Changes to the Terms and Conditions

11.1 We may modify the Terms and Conditions and the Charges at any time (including the introduction of charges for aspects of the Service previously provided free), such modifications becoming effective immediately upon our having notified you. Our means of notification may include, without limitation, nationwide advertising campaigns, messages on our IVR system when you call to top-up your mobile or the issuing of messages to you by means of the Service. By continuing to use the Service following any such modification you will be deemed to accept such modification.

11.2 If we vary any of the Charges or change the Terms and Conditions to your disadvantage, you may stop using the Service.

12. General

12.1 If you do not want your number displayed on receiving Mobile Phones, before every call Key 141 before the number you wish to call. Otherwise you agree that our Network may allow the display of your telephone number on receiving handsets.

12.2 If either of us fails to enforce any rights under the Terms and Conditions, it shall not prevent either you or us (as the case may be) from taking action later.

12.3 Maximum call duration is 9 hours.

12.4 The Terms and Conditions are governed by the laws of England and Wales.

12.5 You may address any complaints to Please include your mobile number in any correspondence.

13. Tariff transfer and Mobile Phone locking

13.1 If you wish to transfer to another O2 pre-pay tariff, please contact us at for applicable qualifying criteria and charges.

13.2 Your Mobile Phone is likely to be locked to the Network. If this is the case, you must not insert another operator's SIM card into the Mobile Phone without an unlatching code (which is not your PIN code). We will on request provide an unlatching code after a qualifying period. Failure to enter the correct unlatching code may result in your Mobile Phone becoming permanently blocked. We can accept no responsibility for Mobile Phones blocked in this way. Go to mobile Service for further information on the qualifying period, applicable conditions and charges. This clause 13.2 does not apply if you have purchased a SIM card only and, at the time of purchase of the SIM card, you are connected to a network other than the O2 network.