The below returns policies apply to any customers placing orders with us:

Refunds

6.1a. Refunds are when products are returned to gomobile.co.uk in an unused state, as we work to a strict time limit this must be done within 7 days of receiving your product.

6.1b. If for any reason you wish to return a product please complete a Returns form http://www.gomobile.co.uk/returns-form.html

6.2. We will deal with refunds with high priority.

6.3. It is the customer's responsibility for the safe return of all goods. All items must be returned within "a reasonable time" as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Should items not be received then it cannot be accepted as a 7 day refund and the money cannot be refunded.

6.4. Refunds cannot be given if we judge that the product has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired.

6.5. Should the return be because of a change of mind the customer will be responsible for all return postage costs. Contract and pre pay handset packages must be returned within the first 7 days with a completed returns RA form.

6.6. If returned goods cannot be accepted due to clause 6.5 a charge of £9.99 will be made to cover postage.

Exchanges & Replacements

6.7a. A handset that is deemed faulty within the first 28 days of connection will be treated as an exchange in which gomobile.co.uk will replace the handset for you. If a handset is outside of the initial 28 days of connection and is deemed faulty then your handset manufacturer will handle any repair that may need to be carried out. Please see below for the correct process to follow for each scenario.

6.7b. If for any reason you require a replacement handset within 28 Days of purchase due to fault or malfunction please complete a Replacement form http://www.gomobile.co.uk/replacement-form.html, alternatively please contact our Care Team on 01773 307 128. We would request that you notify us as soon as any problem becomes apparent.

6.8. We will deal with all replacements with high priority.

6.9. Replacements will be sent out when the original item is returned.

6.10. Where goods become faulty within the first 28 days and qualify for an exchange, the faulty items must be returned to us, with the original packaging, within 28 days of the date of Invoice. Items returned as faulty and subsequently found to be subject to customer damage will incur charges.

6.11. Exchanges cannot be given if we judge that the product has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired.

6.12. If returned goods cannot be accepted due to clause 6.11 a charge of £9.99 will be made to cover postage.

Accessory product warranty

6.13. All accessory products come with a standard manufacturer's warranty, the warranty period is 6 months for batteries and 12 months for all other products.

6.14. If for any reason you wish to send your accessory back due to a malfunction covered in the product warranty terms and conditions please complete a replacement form http://www.gomobile.co.uk/replacement-form.html.

6.15. We will deal with all replacements and refunds with high priority.

6.16. Goods cannot be claimed under the product warranty if we judge that the product has been wilfully damaged, misused or neglected.

6.17. If returned goods cannot be accepted due to clause 6.16 a charge of £9.99 will be made to cover postage.