Frequently Asked Questions

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. In processing your order we will send information about you to the Network to which you are connecting. This is absolutely necessary. The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details, but we will never collect sensitive information about you without your explicit consent.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We do not send random marketing emails to personal email addresses (spam). We will not e-mail you in the future unless you have given us your consent.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We use 'cookie' technology to enable the shopping system to record the contents of your basket, to ensure that the correct products are ordered when you progress through the checkout and to facilitate navigation throughout the store.

The use of a 'cookie' involves storing a small file on your computer, which can be used to identify your browser to our server. You can usually modify your browser to prevent this happening although if you do 'disable cookies' then you will be unable to make a purchase from our online shop.

We are always looking for ways to improve our service, so if you have a complaint please call us on 01773 307 128.

We hope that you never find the need to complain, but if you do then we promise to deal with any complaint fairly, confidentially, effectively and speedily. We will acknowledge your complaint within 5 working days and we will keep you informed about progress.

As you can see from our price list pay monthly phones are sold at prices specific to the tariffs chosen. The discount given on any particular tariff is subject to remaining on that tariff for a period of at least 120 days. If you change tariff before that time you will be billed a minimum of £100 and possibly more depending on the tariff you have changed to. For full details please refer to section 14 of our terms and conditions.

Orange

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact Orange on 0800 376 2285 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

O2

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact 02 on 0870 241 0202 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

3

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact Three on 08707 330 333 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

T-Mobile

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number.On receipt of the handset, contact Three on 0845 412 5000 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

Vodafone

Coming soon

Under the distance selling regulations you are entitled to return your contract handset within the first 7 days of receiving it for a full refund (subject to usage). We will only be able to offer a refund if the handset returned has been unused and is in the original packaging with all the contents. Using the handset or removing the sim card from the pre packaged envelope and inserting it into the handset means you are accepting the networks terms and conditions and acknowledging that you cannot refund your handset under the 7 day cancellation period. Please see our T&C's regarding returns here

In the unlikely event that your handset is faulty you will be eligible for a replacement within the first 28 days, please contact us as soon as the fault is evident so we can arrange this for you as quickly as possible. The faulty exchange period is 28 days from your invoice date, in the unlikely event that your handset becomes faulty after this period then please contact your handset manufacturer regarding your warranty. If you need to perform an exchange please fill in our online return form here, also please see our T&C's regarding returns here